Stock image, not actual product

Installers of renewable energy systems are being urged to help identify and warn consumers about a recall of dangerous LGES (previously LG Chem) branded energy storage batteries, according to an alert issued by Queensland’s Electrical Safety Office.

These batteries may have been supplied in other branded systems by other distributors, such as SolaX or Opal.

The batteries can overheat and catch fire, which could lead to serious injuries and property damage. Since October 2019, there have been nine reported incidents in Australia resulting in property damage and one injury. Four of those were in Queensland.

Contractors who think they might have installed any recalled batteries should help their customers find out by visiting the LG Energy Solution website and following the instructions to check the serial number.

ESO recommends switching off the batteries until replaced. To switch off the battery, refer to the instruction manual of the energy storage system or contact the manufacturer for advice.

For more information on:

• LGES or LG Chem branded batteries, contact LG Energy Solution Australia via email productau@lgensol.com or call 1300 677 273, or visit the Product Safety Australia website.
• SolaX or Opal system branded batteries, contact SolaX Power via email service@solaxpower.com or call 1300 476 529 or visit the Product Safety Australia website.