NEC Australia has announced its vision for 2013. Priorities include growing its IT solutions development business, particularly customer experience and mobility solutions, as well as increasing vendor partnerships to expand its multi-vendor communications and IT solutions and services capabilities to manage complex ICT environments.

Australian businesses are demanding more tailored ICT solutions to deliver and support their unique business requirements, in a range of business environments. With increasing take-up and greater demand for individualised business applications, NEC Australia has identified this as a focus area in the market and is investing heavily into its applications development services.

NEC Australia is also investing in customer experience solutions. Specifically, NEC will develop innovative digital marketing solutions to help customers communicate aligned and timely messages to staff and customers and address concerns about security or management of individuals with leading edge identity management solutions.

Continued downward pressures on IT budgets are forcing CIOs to reconsider their IT funding mix from Capex to Opex annuity purchasing models and investigating outsourcing and offshoring options. This move creates opportunities for NEC Australia to develop innovative responses that are aligned with these changing needs.

Expanding multi-vendor capabilities is NEC Australia’s other key growth objective in 2013, including:

Becoming a member of the Authorised Apple Systems Integrator community, offering the capability to deliver enterprise solutions with mobile functionality using Apple products.

Expanded partnership with Microsoft, which already included IT solutions capability across the full Microsoft stack to include Microsoft Lync integration capability.

Building on the global Cisco/NEC alliance locally with Cisco Gold Partner certification in Australia.

Highlighting the company’s increasing strength in delivering communications managed services, NEC was positioned in the “challengers” quadrant in Gartner’s Magic Quadrant for Communications Outsourcing and Professional Services.

“NEC Australia has a strong heritage in managing communications technologies, so with our recent shift to IT services, our greater focus on meeting customer needs throughout their business lifecycles and the enhancement of our partner ecosystems delivering multi-vendor capabilities, NEC Australia will continue to expand services offerings that support our customer’s business outcomes,” says NEC Australia executive general manager of unified communications solutions Steve Blunt.