Fluke Networks has announced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in about a minute, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.

Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analysers, PC utilities and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customisable, handheld tool with a one-button auto test feature. This offers users the fastest way to troubleshoot end-user issues that generally take up 25% of a network technician’s workday to resolve.

Program manager Wayne Allen says, “Connectivity and performance problems can hide in a variety of places throughout the network, and today’s frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organisations deploy a technician to fix the problem, but many do not have standardised testing processes and today’s tools can be complex and time consuming.

“The automated OneTouch AT was specifically designed to address these challenges, saving an organisation, on average, approximately one man-week of troubleshooting each month.”

The key features of the OneTouch AT include:

One button auto test for faster problem identification
Ability to test 802.11 a/b/g/n Wi-Fi, gigabit Ethernet copper and fibre
In-line copper and fibre packet capture
Cable wire mapping, Power-Over-Ethernet (PoE) and link testing
Remote access for enhanced collaboration with colleagues to speed problem resolution
Network and service performance analysis
Standardised, automated test scripts to ensure even the most novice user can troubleshoot problems
New form factor with smart phone touch screen and enhanced ruggedness for durability in the field

The OneTouch AT Network Assistant will be available 27 June.