Avaya has announced additions to the Avaya Collaborative Cloud with new offers specifically designed for cloud service providers (CSPs) that allow them to brand and deliver Avaya’s unified communications, contact centre and video solutions.

These comprehensive offers for CSPs feature flexible choices and pricing models, enabling them to build new revenue streams by delivering open, mobile collaboration and multichannel customer service to their enterprise customers.

The new offers add to Avaya’s rich cloud-enabling capabilities, allowing CSPs to address the requirements of enterprises worldwide looking for an operational expense (opex) approach to communications and collaboration application and solution enablement.

By offering Avaya Collaborative Cloud solutions, CSPs help organisations improve business agility, and optimise budgets and resources. Enterprises can off-load the challenges of managing BYOD environments, widely dispersed workforces and the shifting demands of end-customers. The new offers enable CSPs to evolve and augment enterprise communications with cloud-based solutions as well as provide greater interoperability across vendors, domains and protocols.

The new and expanded offers for CSPs:

Avaya Cloud Enablement for Unified Communications and Customer Experience Management is uniquely highlighted by the flexible, utility-based, opex pricing for CSPs that allows them to pay only for customer usage, enabling them to better accommodate the dynamic needs of their customers. Avaya Control Manager enables multi-tenancy with an easy to use centralised management and administrative segmentation tool. Avaya Cloud Enablement for Unified Communications and Customer Experience Management is delivered on a single, open scalable architecture based on Avaya Aura to lower cost and simplify service provider environments.

Avaya Cloud Enablement for Video provides CSPs with a highly scalable open platform that delivers interoperable multi-vendor video collaboration. Recent enhancements to the Elite Series MCUs, Scopia Mobile and Scopia Desktop bring new value to this VaaS solution by increasing scalability and extending BYOD videoconferencing across nearly any endpoint. With fast, easy deployment, Cloud Enablement for Video delivers out of the box multi-tenancy capabilities and customisation of the Scopia mobile application by tenant/organisation.

Avaya Communications Outsourcing Solutions (COS) Express is a standardised private cloud offer that can be hosted by Avaya, a CSP or channel partner for the end customer. Service providers and channel partners can elect to sell the solution as an Avaya- or co-branded offer. The first edition of COS Express focuses on contact centre deployments for businesses with up to 500 concurrent agents.

Avaya Collaborative Cloud includes a variety of solutions that enable customers and partners to build, manage, enable and deliver Avaya solutions through cloud-based delivery models. Avaya Collaborative Cloud solutions also include: Avaya Collaboration Pods, a portfolio of cloud-ready, turnkey solutions that simplify installation and operations of real-time applications; and the AvayaLive suite of unique, public cloud-based communications and collaboration services.