Energy sector pledges greater collaboration to support customers
The Energy Charter has identified increased collaboration, greater customer support and an increased signatory based as the critical next steps in 2021 following report.
Made up of 18 energy companies, including generators, distribution and transmission businesses, and retailers, Energy Charter signatories have pledged to work closer together over the next twelve months to do even more to support customers as they recover from the impacts of COVID-19.
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Following the annual review of the Energy Charter signatory disclosures, the Independent Accountability Panel (IAP) released its second annual report today and encouraged industry to be proactive and collaborative in response to customers in vulnerable circumstances and the energy transition.
Energy Charter chief executive council chair Ben Wilson says that 2020 had been an extremely challenging year for energy consumers, with bushfires, floods and the global pandemic. The unique structure of the Energy Charter allowed companies from across all areas of the supply chain to collaborate through #BetterTogether initiatives to support customers.
“We are two years into our journey and there have been definite improvements for energy customers and communities, but we recognise there is more we can do,” Ben says.
“The IAP’s message is clear. We need to do more to support customers as households and businesses get up and running after the many challenges this year. We need to come together to better plan the path to meeting customer and community expectations on net zero by 2050.”
With the feedback and momentum gained, Ben adds that the team is looking forward to increasing its signatory base, encouraging all energy businesses to join, as well as reach out to wider industry-related organisations and influencers, to ensure we capture a broader range of voices and customer groups.
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