Fluke Networks has announced Version 2 software for the OneTouch AT network assistant, which adds new features making it easier for network technicians to isolate the root cause of end-user wired and wireless problems, fix or escalate those issues and validate performance and SLA (service level agreement) compliance after changes are made.

Network technicians are spending 48 to 58% more time dealing with emerging wireless LAN and Bring Your Own Device (BYOD) issues, according to a recent Fluke Networks customer survey. More than 37% report spending more time supporting Voice over internet protocol (VoIP) when compared to two years ago.

OneTouch AT has been updated with key features to help meet these new challenges including:

BYOD Management – New automated Wi-Fi discovery capabilities (including 802.11ac devices) and Wi-Fi packet capture simplify smart device management and speed problem resolution.

Network Performance Acceptance Testing – New wired and wireless performance tests automate the measurement and assessment of end-to-end path performance to prove that network projects were successfully completed and that the performance meets design objectives.

Inline VoIP Analysis – New inline test provides visibility into IP phone initialisation and call control processes, and VoIP conversation quality to simplify troubleshooting of IP phone problems.

Fluke Networks product manager Eric Anderson says, “Today’s network support organisations are being pressured to speed troubleshooting and project acceptance processes, but to do this successfully they need to standardise these processes and their tools.

“Fluke Networks’ OneTouch AT is uniquely positioned to provide teams with a portable tool that can not only speed the identification and remediation of network problems so they can meet new emerging challenges, but also provide a means to verify performance and system acceptance.”

The OneTouch AT software update also includes a new path analysis test, a Multi-Port statistics test, inline VoIP packet capture, and additional features for enhanced troubleshooting and management.